Help & FAQs

In Spain (peninsula and Balearic Islands), shipping is free on purchases over €99. Orders with amounts less than €99 have shipping costs of €6.50 (tax not included).

IMPORTANT : We do not ship to Ceuta and Melilla.

Shipments to Spain are made through the transport company SEUR . In the event that the shipping information is not correct, you must inform us as soon as possible since an incorrectly informed address will cause a delay in receiving the product.

Orders that are large in volume or of considerable weight will be delivered to the door of the building and your collaboration will be necessary to carry the product up to the residence floor.

Yeah!. You have the option of receiving a product in 24/48 business hours as long as, when you consult the item, we indicate: “ Available. Immediate shipping ."

All costs will be indicated in your shopping cart before completing the order and will also include shipping costs.

To know the status of your order, you just have to go to My Account > My Orders and click on the order number to see all the details and the estimated delivery date. Write your Tracking Number in the "Locator" field on the Seur website.

As soon as your order leaves the warehouse, we will send you an email with the tracking link so you can know where your order is at all times. If you prefer, you can also pick up your package at the carrier's office in your area or change the delivery address.

The products that we indicate “Available. Immediate shipping” means that we have the reference in stock in our central warehouses and Absolut BBQ offers delivery in 24/48 hours (working days) as long as the order is placed before 1:00 p.m. the day before.

The products that we indicate "Available. Check delivery time", means that the products are subject to the availability of our network of official suppliers and manufacturers who periodically validate that they have stock of these products, but in case of any eventuality, from the team of customer service we would keep you promptly informed.

In case of bank transfer, the delivery time will be calculated from the validation of the payment.

IMPORTANT : Your order will be delivered when all the items in the order are available.

Yeah!. When your order leaves the warehouse, we will send you an email where we will include a link so you can track the shipment and contact the carrier if you need it. You will also have the possibility to pick up your package at the carrier's office in your area or change the delivery address. Write your Tracking Number in the "Locator" field on the Seur website.

If you are not at home at the time of delivery, the courier will leave you a note so that you can contact the courier office and arrange a second delivery. Normally it will be for the next day, although the time slot will be determined by the carrier. You will also have the possibility of picking up the package directly at the carrier's office in your area.

We inform you of the contacts of our SEUR carrier.

Clear! . You have a period of 14 days to make a return or exchange from the moment you receive your order.

Below, we detail the steps to follow to carry out a return:

ENTER YOUR ACCOUNT AND TELL US WHAT YOU WANT TO RETURN

• Log in to AbsolutBBQ.com with your user details and access Order History.
• Send us an email requesting the return of the product(s) you want to return and the units.
• Indicate the reason for returning each of the products you want to return.
• We will contact you by email to arrange the return.

PREPARE THE PACKAGE

• Prepare the items to be returned, without previous use, with their original packaging and labeling.
• Use the same package that you received in your order or a similar one, so that the original packaging is protected and not damaged.

PACKAGING CONDITIONS

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling. Under no circumstances will we accept a product that has been used by the customer or with the original packaging damaged.

Once we collect the return, we will check that everything is correct and we will proceed to pay you the purchase amount.

Please note that it may take between 5 and 9 business days from when we collect the package at your address until you receive your money back.

We will process the payment using the same payment method as the purchase. If you have made a bank transfer, we will need you to provide us with an account number to pay you the amount to be returned.

This service does have a management fee. It varies depending on the product and we will inform you of the exact cost at the time of requesting your return.

Returns or exchanges are not accepted for the following products:

• Electronic products that have been turned on and/or activated.
• Food products.
• Products that have been purchased with a special offer.

When you receive your package it is very important that the packaging and the product are in perfect condition. Otherwise, you should not accept delivery of this package unless you notify us at the time you receive it to review it later. If you notice any incident, you must notify us within a maximum period of 24 hours after receipt, as we must inform the transport company and claim damages.

To make a claim, we will need you to send us an email with a photo of the product and the exterior label of the package to support@absolutbbq.com

For our part, we will make a replacement for you immediately as long as we have stock. Otherwise, you will receive a voucher for the amount of the order.

We do everything possible to ensure that you correctly receive the products you have ordered and do not let you down. However, if you receive an item that is not the one purchased, please contact us and we will do our best to replace it and deliver you the correct product.